Public Offer (Agreement) for Temporary Accommodation Services.
Terms and Conditions
Please read this Public Offer (Agreement) for services provision. If you disagree with any clause of this Public Offer (Agreement) or if you do not understand any part of it, we recommend contacting the Hotel’s reception staff for additional clarification.
The services are provided by "VIVA" Hotel, located at: Aerokosmichnyi Avenue, 10/2, Kharkiv (hereinafter referred to as the "Hotel"), and include providing temporary accommodation for individuals by offering a room (space) for temporary stay.
Acceptance (conclusion) of this agreement indicates that the Client/Guest has thoroughly reviewed this Public Offer and agrees to the Hotel’s accommodation rules, acknowledges the suitability of the Hotel premises for the purposes described in this Agreement, accepts all terms without reservation, and guarantees compliance with these rules by themselves and any accompanying persons staying at the Hotel.
1. TERMS AND DEFINITIONS
1.1. Public Offer – a proposal by the Hotel, addressed to any individual and/or legal entity in accordance with Article 641 of the Civil Code of Ukraine, to conclude a Agreement under the terms outlined in this Public Offer.
1.2. Public Agreement – a Agreement for booking hotel services, including online reservations, provided by the Provider under the conditions of the Public Offer from the moment it is accepted by the User (hereinafter referred to as the "Agreement").
1.3. Acceptance – full and unconditional acceptance by the User of the terms of the Public Offer by paying for the ordered services, indicating their acceptance of the offer.
1.4. User/Client/Consumer – an individual aged 18 or older, with full civil capacity, who orders, uses, or intends to purchase or order services for personal needs.
1.5. Customer – an individual or legal entity, including a tourism business, that orders services for themselves or third parties, enters into a hotel service agreement on behalf and in favour of the consumer, and makes payments under this Agreement.
1.6. Group of Clients/Guests – a group of at least 10 clients who check in and check out of the Hotel simultaneously (i.e., within the billing day).
1.7. Provider – the "VIVA" Hotel, located at Aerokosmichnyi Avenue, 10/2, Kharkiv, or an authorized legal or individual representative.
1.8. Hotel Service/Service – the activity of the Hotel in accommodating the Consumer by providing a hotel room (space) for temporary residence in a specially furnished room (room) as per the booking order, as well as other activities related to their stay. Hotel services include basic and additional hotel services and event organization services.
1.9. Basic Service – a package of hotel services (accommodation, meals, etc.) included in the room (space) price and provided to the consumer under the Agreement.
1.10. Additional Service – a range of services that are not included in the basic hotel services, ordered and paid for by the consumer under a separate agreement (meals, minibar, transportation, etc.). Additional services are not included in the room price and are provided and paid for according to written confirmation by the Customer or Client via prepayment, on-site in cash, or by credit card under applicable rates.
1.11. Event Organization Service – a service for organizing and conducting a comprehensive event on the Provider's hotel and restaurant complex premises for the Customer.
1.12. Room – a separate furnished space with one or more rooms, equipped with furniture and inventory to provide temporary accommodation services.
1.13. Space (bedspace) – part of a room’s area with a bed, bed linens, towels, and other items according to the hotel category, designated and suitable for one person’s stay.
1.14. Website – an online resource available at https://hotel-viva.com.ua/ua.
1.15. User Account – a set of data about the User necessary for authentication.
1.16. Hotel Service Booking – the process by which the Customer ("Client")/Group of Clients orders basic or additional hotel services for use according to the terms of this Agreement.
1.17. Service Booking Confirmation – the Hotel’s agreement to provide the ordered range of basic and additional hotel services as per the booking request.
1.18. Booking Request (Order) – an official submission by the Customer ("Client")/Group of Clients containing a request to reserve hotel services.
1.19. Guaranteed Booking – a booking confirmed by prepayment for the services.
1.20. Service Booking Denial – the Hotel’s refusal to book basic and additional services within the timeframe specified by the Agreement.
1.21. Cancellation – the Customer’s refusal of booked services. Cancellations fall into three categories: timely cancellation, late cancellation, and no-show. In the event of a late cancellation or no-show, the Hotel charges a penalty according to the terms outlined in the Agreement.
1.22. Timely Cancellation – refusal by the Customer/Guest to use booked services no later than 24 hours before the scheduled check-in date.
1.23. Late Cancellation – refusal by the Customer/Guest to use booked services less than 24 hours before the scheduled check-in date.
1.24. No-Show – the actual non-arrival of the consumer, group of consumers to the hotel on the check-in day or cancellation of the booked services less than 24 hours before the scheduled check-in date.
1.25. Check-in Date – the date of the Guest’s arrival at the Hotel.
1.26. Check-out Date – the date of the Guest’s departure from the Hotel.
1.27. Early Check-in – check-in by the Guest at the Hotel from 07:00 to 13:00.
1.28. Late Check-out – check-out by the Guest from the Hotel from 12:00 to 17:00.
1.29. Internal Rules for Accommodation/Staying at the Hotel – rules established by the Hotel, applicable to all Customers/Guests, governing the relationship between the Customer/Guest and the Hotel, and specifying the main requirements for using the hotel property.
1.30. Penalties – a penalty paid by the party in case of violating the requirements established by the Agreement or applicable law.
2. GENERAL PROVISIONS
2.1. This Public Offer defines the terms of the Agreement in accordance with Article 641 of the Civil Code of Ukraine and is an official Public Offer addressed to other persons (hereinafter – "User," "Client," "Consumer," "Guest," or "Customer") to conclude a Agreement for the provision of accommodation services (provision of a room (space) for temporary residence) under the terms set forth below (hereinafter - "Agreement").
2.2. Hereinafter, the Hotel and the Customer/Guest are collectively referred to as the "Parties," and individually as a "Party."
2.3. Each Party guarantees to the other Party that it possesses the necessary legal capacity, as well as all rights and powers, required and sufficient to conclude and perform the Agreement according to its terms.
2.4. The text of this Public Offer (Agreement) is posted on the official website https://hotel-viva.com.ua/ua.
2.5. This Agreement is concluded by the Customer/Guest agreeing to join the offered Agreement in full by accepting all Agreement terms without the Parties’ signatures on a written copy. This Agreement is legally binding under Article 633 of the Civil Code of Ukraine and is equivalent to a Agreement signed by the Parties, with the Customer/Guest considered familiar with and agreeing to its terms.
2.6. The Customer/Guest undertakes to independently provide (disclose) truthful personal data and information upon registration for hotel services.
2.7. By accepting the terms of this Agreement, the Customer/Guest grants the Hotel administration permission to collect, store, process, and transmit their personal data as needed.
3. SUBJECT OF THE AGREEMENT
3.1. The subject of this Agreement is the provision by the Hotel of paid accommodation services to the Customer/Guest by providing a room (space) for temporary residence at the Hotel’s location in a specially equipped room (unit) in accordance with the booking request. In addition to temporary accommodation services, the Hotel may provide additional services for a fee under this Agreement’s terms and the rates/prices specified in the Hotel's information documentation and/or on the website https://hotel-viva.com.ua/ua.
3.2. The Agreement is considered concluded and effective as an adhesion Agreement from the moment the Customer/Guest performs any of the following actions:
- 3.2.1. Rooms booked via telephone, online, or directly at the hotel reception.
- 3.2.2. Accommodation fees paid at the reception desk, via bank transfer based on issued invoices, or using a bank card.
- 3.2.3. Utilising hotel services directly upon check-in.
- 3.2.4. Completion of a registration form at the reception.
4. SERVICES PROVIDED BY THE HOTEL
4.1. The hotel provides basic services included in the room rate and additional services for an extra fee. 4.2. Basic Services: These include accommodation, breakfast, room cleaning, and wireless internet access.
4.3. Additional Services: These services, which are not included in the accommodation rate, may include restaurant services, minibar, bar services, conference facilities, and other similar amenities provided by the hotel.
4.4. 24-Hour Check-In: The hotel offers round-the-clock accommodation. Rooms are provided according to the number of booked guests. If a room is equipped to accommodate extra guests, additional visitors may be lodged for an extra fee. Children under 18 can only stay when accompanied by adults (parents or relatives).
4.5. Free Accommodation for Children: Children under six years old are accommodated free of charge without the provision of an extra bed.
4.6. Guest Identification: Rooms are provided upon presentation of a passport or other identification documents, such as a birth certificate for minors under 16, a driver’s licence, a military ID for servicemembers, or an employment ID.
4.7. Daily Cleaning: Daily cleaning (rubbish disposal, bathroom sanitisation, bed making, surface cleaning, and dishwashing) and replenishment of the toiletries set are carried out upon request.
4.8. General Cleaning: General cleaning, which includes changing bed linens and towels, is conducted once every three days.
4.9. Post-Check-Out Cleaning: A thorough cleaning of the room is conducted after each guest checks out.
5. ROOM BOOKING
5.1. Room reservations can be made by phone, via email at info@hotel-viva.com.ua, through the hotel’s online booking system or website partner platforms, or via messaging applications (e.g., Viber, Telegram), at rates published on the website or mutually agreed upon.
5.2. Booking is confirmed upon prepayment of the accommodation by the Guest to the Hotel and the issuance of a "Booking Confirmation" form.
5.3. The reservation of additional services is confirmed upon acceptance of the "Booking Confirmation" form, either by phone or email.
5.4. Extension of the stay beyond the initially booked period, or accommodating guests arriving without a reservation, is subject to room availability and is payable on-site by cash or card.
6. RULES FOR USE OF HOTEL PROPERTY
6.1. The hotel provides furnished rooms equipped with household appliances (such as television, hairdryer, and refrigerator), plumbing, and other amenities. Hotel rooms and common areas are well-insulated, feature modern decor, and are equipped with systems that meet all standards as of their initial commissioning.
6.2. Guests are required to treat hotel property with care, use equipment properly, and observe fire safety requirements. Any damage to property, technical faults, or emergencies (such as flooding, fire, or broken windows) must be reported to hotel management immediately.
6.3. Within one hour of check-in, Guests may report any faults or deficiencies in room furnishings to the Reception. If no such report is made and damage or loss is later found upon check-out, the Guest is liable for full compensation for any damage to hotel property.
6.4. If the Guest identifies any deficiencies within the stipulated time, they may request prompt repairs or request a room change.
6.5. Guests are issued a key or card upon check-in, which must be returned upon check-out. Loss of the key or card incurs a fine.
6.6. If the Guest is responsible for the loss or damage of hotel property (such as towels, bathrobes, furniture, rental items, etc.), the Guest must compensate the hotel before departure. The value of the damage is determined according to hotel prices displayed on information boards, in the guest information corner, on price lists, or, if unavailable, based on market value assessed by a panel comprising a Reception Administrator and another hotel staff member.
7. HOTEL HOUSE RULES
7.1. Hotel operates 24 hours a day. Check-out time is 12:00, and check-in is at 14:00 (Kyiv time). Rooms are allocated upon presentation of identification for each Guest.
7.2. In compliance with Ukrainian Law No. 4844-VI, smoking, including electronic cigarettes and hookahs, is prohibited in rooms and indoor hotel areas. Smoking is allowed only in designated smoking areas. Smoking in non-designated areas incurs a fine of 500 UAH. Repeat offences may result in eviction without refund.
7.3. Storing weapons, explosives, narcotics, or psychotropic substances in hotel rooms is strictly forbidden.
7.4. Pets, specifically small non-combative dog breeds (up to 50 cm in height and up to 10 kg in weight), are permitted with prior booking approval. Accommodation with other pets requires management’s approval. Only one pet is allowed per room, and all pets must be registered upon arrival. Unregistered pets incur a fee equivalent to one night’s stay.
7.5. Guests with pets must follow the hotel’s pet regulations.
7.6. Guests are responsible for any damage to hotel property or third-party property caused by their pets.
7.7. Quiet hours are enforced from 22:00 to 7:00. During this period, guests must refrain from playing loud music or using televisions at high volume.
7.8. Guests must observe curfews mandated by military or civil authorities. The current curfew in Kharkiv region is from 23:00 to 05:00.
7.9. Guests are required to follow energy-saving and fire safety regulations.
7.10. The Manager and Administrator are responsible for ensuring compliance with hotel rules, addressing guest complaints about staff or other guests, and taking necessary steps to resolve issues.
7.11. The hotel reserves the right to refuse accommodation to individuals who:
- Are under the influence of alcohol, drugs, or toxic substances,
- Possess weapons, explosive, flammable, caustic, or hazardous items,
- Do not provide valid identification,
- Intend to exceed the room’s occupancy limit.
7.12. Any fines imposed on the hotel by authorities for noise or curfew violations will be charged to the Guest’s account.
8. RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1. The Service Provider is obliged:
8.1.1. Provide the Guest/Customer with timely, high-quality, and full services according to the booking request.
8.1.2. Inform the Guest/Customer about the available services within the Hotel and the form and procedure of payment.
8.1.3. Respond promptly to requests from the Guest/Customer regarding accommodation services, taking measures to eliminate malfunctions and accidents in Hotel rooms as quickly as possible (if it is impossible to fix the issue in the room, an alternative room of no lower category than initially agreed upon on the check-in date will be provided).
8.1.4. Be responsible for the completeness and functionality of equipment in rooms and for preparing the room for occupancy.
8.1.5. Bear responsibility for the quality of services provided in accordance with current legislation.
8.1.6. Send electronic confirmation to the Customer/Guest via messenger and/or email within 2 (two) hours of receiving a reservation request, indicating the booking confirmation number, booking date, room and category, invoice/payment details for the advance payment, and terms of payment and cancellation. An order is considered officially accepted once the Customer/Guest has received the confirmation number and service cost invoice.
8.1.7. Ensure the accommodation and provide additional services requested and paid directly at the Hotel, such as restaurant services, bar services, conference services, rentals, and similar services that may be offered by the Hotel.
8.1.8. Provide accommodation rates and additional service fees to the Guest/Customer no higher than the rates published on the Hotel's website or in publicly available online booking systems.
8.2. The Service Provider is entitled to:
8.2.1. Receive timely payment for services under this Agreement.
8.2.2. Request reimbursement for material damages caused by the actions/inactions of the Customer/Guest, their visitors, or pets.
8.2.3. Retain payments from the Customer/Guest in the case of late cancellation or no-show.
8.2.4. Refuse to accept a reservation if:
- There are no available rooms.
- There is an outstanding balance for previously provided services.
8.2.5. Terminate accommodation services to the Customer/Guest without refund if they violate the terms of this Agreement, the Hotel’s internal regulations, or any other internal policies posted on the Hotel's website or at the reception.
8.3. The Customer/Guest is obliged to:
8.3.1. Unconditionally comply with the terms and conditions of this Agreement, the Hotel's internal regulations, and any other internal policies posted on the Hotel's website or at the reception.
8.3.2. Respect the rights of other consumers, staff, guests, and visitors to the Hotel.
8.3.3. Abide by ethical and moral standards, refraining from using offensive language in public areas of the Hotel.
8.3.4. Follow fire safety regulations and practice reasonable and economical use of electrical appliances and Hotel equipment.
8.3.5. Inspect the room upon check-in and inform the Hotel of any detected deficiencies within one hour. If the Customer/Guest does not report any issues, they assume responsibility as per this Agreement, the Hotel's internal regulations, and applicable legislation.
8.3.6. Maintain cleanliness in the room and shared spaces.
8.3.7. Avoid creating noise that exceeds permissible levels.
8.3.8. Reimburse material damages in case of loss or damage to Hotel property, in the manner and conditions outlined in this Agreement.
8.3.9. Use the equipment and amenities in the room as intended.
8.3.10. Not transfer the room or keys (plastic card) to third parties.
8.3.11. Settle all payments for provided and received services.
8.4. The Customer/Guest has the right to:
8.4.1. Receive complete and truthful information about the cost of basic and additional Hotel services available on the Hotel premises.
8.4.2. Expect quality service according to the booking request.
9. SERVICE COSTS AND PAYMENT PROCEDURES
9.1. Services under this Agreement are provided at fixed prices. In the event of a price change, the Customer/Guest will pay for the reserved service at the price on the booking date.
9.2. Room rates for Guests are fixed and include daily accommodation for the specified number of guests and cannot exceed the tariffs listed on the official website: https://hotel-viva.com.ua/ua.
9.3. Reservation confirmation is considered valid upon the Customer/Guest’s advance payment for the accommodation, according to the issued "Booking Confirmation" form.
9.4. The remaining balance is paid by the Customer/Guest at check-in at the reception.
9.5. A tourist tax is included in the accommodation cost – 35.50 UAH per guest over 18 years old. Exemptions apply per Article 268.5.1 of Section 268.5 of the Tax Code of Ukraine.
9.6. For a Late Check-Out (from 12:00 to 17:00), in addition to the payment for provided services, the Guest will be charged the Late Check-Out fee as indicated on the Hotel website and/or in informational documents.
9.7. A 100% room fee is charged for check-out after 18:00 on the day of departure.
9.8. For an Early Check-In (from 07:00 to 13:00), in addition to the payment for provided services, the Guest will be charged the Early Check-In fee as specified on the Hotel website and/or in informational documents.
9.9. Breakfast is included in the Early Check-In rate.
9.10. If Guests stay at the Hotel for less than one full billing day, they are still charged for one full billing day.
9.11. The prices in this Agreement/Offer are set in Ukraine’s national currency, and payments are made via bank transfer, cash, or card.
9.12. To confirm a reservation, the Guest must pay for the first night’s stay within 24 hours of receiving the invoice/payment details.
9.13. Service payments under this Agreement are made in full to the Hotel’s non-cash account, by cash, or by card.
9.14. The payment obligations of the Guest under their reservation are deemed fulfilled on the date when the full payment amount is credited to the Hotel’s corresponding account.
10. ORDER CANCELLATION TERMS
10.1. Services booked under this Agreement/Offer may be cancelled verbally (by phone) or in writing.
10.2. A booking will be cancelled without prior notice to the Client/Guest if payment is not made on time according to the Agreement (not earlier than 24 hours after booking and upon receiving the invoice/payment details from the Client/Guest).
10.3. In the event of cancellation by the Client/Guest within less than 24 hours before arrival, no-show, or early termination of stay for any reason, the prepayment covering one night’s stay is NON-refundable, and the booking is cancelled.
10.4. If the Client/Guest cancels their stay 24 hours or more before the check-in date, the prepayment equivalent to one night’s stay is NON-refundable but will be credited to a deposit account that can be used for a future stay.
10.5. The Client may not reduce the duration of the service period after the start date or on the day of arrival. In cases of early departure for any reason, the Client/Guest will be charged for the entire originally booked and confirmed stay, with 100% of the booking fee retained as a penalty.
11. ENERGY CONSERVATION
11.1. To ensure optimal cooling/heating and prevent damage to hotel property, please close windows and doors when the air conditioning is on.
11.2. Upon leaving the room, please close taps, windows, and turn off lights and televisions to prevent property damage, conserve electricity, and enhance personal safety.
11.3. The use of adapters, extension cords, and high-powered electrical devices, including heaters (except for standard room equipment or items provided by hotel staff), is prohibited. If battery charging is required while absent from the room, please contact the Hotel Administrator, who will arrange for the device (mobile phone, camera, etc.) to be charged.
11.4. Do not leave hot or cold-water taps running unnecessarily. These taps (mixers) should not be left open when leaving the room.
11.5. In the event of a central power outage, electricity will be supplied by an emergency generator. Consumption from the generator is limited (it is recommended to turn off all appliances, including televisions). Excessive use of generator power could lead to an outage throughout the Hotel.
12. VIDEO SURVEILLANCE
12.1. The Hotel premises, including all entrances, internal staircases, and corridors, are monitored by security cameras. All information is recorded, stored on digital media, and retained. Surveillance is conducted to ensure the safety of Guests, their belongings, and the Hotel’s property. By signing the registration form, the Guest acknowledges and does not object to the use of video surveillance in the Hotel premises (excluding guest rooms, showers, and toilets).
13. VEHICLE PARKING
13.1. Parking vehicles near the hotel is prohibited for safety reasons. The Hotel reserves the right to request that vehicles be parked in designated areas (parking lots, etc.). If parking rules near the hotel are violated, the Administrator reserves the right to call a vehicle towing service.
13.2. The Hotel is not responsible for the safety of the Guest's vehicle (or any property inside the vehicle).
13.3. Vehicles may not be left at the entrances and exits near the Hotel.
14. FIRE SAFETY MEASURES
14.1. Smoking (including cigarettes, electronic devices, and hookahs) is prohibited in hotel rooms and common areas.
14.2. Storing flammable materials in the room is prohibited.
14.3. Leaving the room with any electrical devices (such as air conditioners, televisions, hair dryers) turned on is prohibited.
14.4. Fire extinguishers are located on each floor of every building. In the main building, fire extinguishers are placed in corridors near designated markers.
14.5. In case of a fire:
- Immediately inform the Hotel Administration and the Emergency Rescue Service by calling 101.
- Attempt to extinguish the fire with an available fire extinguisher.
- If the fire cannot be extinguished, close windows and doors and evacuate the room.
- Maintain contact with the Administration and emergency service until help arrives.
14.6. Upon receiving a fire alarm:
- Close windows and doors in your room and evacuate immediately using the main escape routes, following the evacuation plan posted on each floor or located in the room. Take documents and valuables with you.
- If it is impossible to leave the room due to dense smoke, open windows and inform the Administration of your location. Dampen cloth items and use them to seal areas where smoke enters and as a mask to breathe through. Avoid standing upright; move close to the floor, as smoke rises.
- Maintain communication with the Hotel Administration and, if possible, signal your location from the window.
15. LIABILITY OF THE PARTIES
15.1. For failure to fulfil or improper fulfilment of their obligations under the terms of this Agreement, the Parties are liable in accordance with the current legislation of Ukraine.
15.2. The Parties are not liable for any breach of their obligations under this Agreement if it was not due to their fault.
15.3. A Party is considered not at fault if it demonstrates that it took all reasonable measures to fulfil its obligations.
15.4. The Provider/Hotel is solely responsible for the provision of Services to the Client/Guest as per the terms of this Agreement/Offer.
15.5. The Provider/Hotel is not responsible for the quality of internet connection, software malfunctions, power outages, or other interruptions.
15.6. The Hotel is not responsible for money, belongings, or any other valuables left in the room, lost on the Hotel’s premises, or for any loss of property for any reason.
15.7. Reducing the duration of the stay by the Client/Guest after the start date or on the day of arrival is not permitted. In the case of early departure for any reason, the Guest will be charged for the entire originally booked and confirmed period, with 100% of the booking fee retained as a penalty.
15.8. Reducing the quantity of booked services without penalty fees is determined individually for each booking and agreed upon by the Parties during the booking confirmation process.
15.9. If the Client/Guest causes significant material damage to the Hotel, a formal Act must be drawn up between the Parties. In such cases, in addition to damage compensation, the Client/Guest must reimburse costs related to room downtime during repairs, furniture replacement, or other necessary actions.
16. FORCE MAJEURE
16.1. The Parties are relieved from liability for non-performance or improper performance of their obligations under this Agreement if such non-performance results from force majeure circumstances (force majeure), which arise after the signing of this Agreement and are beyond the control of the Parties. The Party, for whom force majeure makes it impossible to fulfil obligations, must notify the other Party in writing within 5 (five) working days of the occurrence and cessation of such circumstances.
16.2. The existence and duration of force majeure circumstances are confirmed by a document issued by the Chamber of Commerce and Industry of Ukraine or the regional chambers authorized by it.
16.3. The deadlines for fulfilling obligations under this Agreement are extended proportionally to the period during which force majeure circumstances will persist. If the force majeure lasts more than 3 (three) months, either Party may terminate this Agreement concerning the unfulfilled obligations.
17. DISPUTE RESOLUTION PROCEDURE
17.1. Any disputes arising from or related to this Agreement/Offer shall be resolved through negotiations between the Parties. If the dispute cannot be resolved through negotiations, it will be settled in court, following the jurisdiction and subordination established by the applicable Ukrainian legislation.
17.2. Any claims from the Client/Guest related to this Agreement/Offer should be submitted to the Provider/Hotel via email at: info@hotel-viva.com.ua.
17.3. The Provider/Hotel will, as far as possible, send a response to the Client/Guest’s claim to the email address provided.
17.4. The Provider/Hotel does not consider anonymous claims or claims that do not allow identifying the Client/Guest based on the data provided during registration.
18. PROCEDURE FOR EARLY TERMINATION OF THE AGREEMENT
18.1. The Client/Guest has the right to terminate this Agreement early at any time, provided that payment is made for the services actually provided by the Hotel.
18.2. If the Client/Guest cancels the Hotel services less than 24 hours before the scheduled check-in/check-out (late cancellation), the Hotel has the right to charge the Client/Guest a penalty equal to 100% of the booking cost for one night.
18.3. In case of no-show (the Client/Guest does not arrive at the hotel on the check-in day), the Hotel has the right to charge the Client/Guest a penalty equal to 100% of the booking cost for one night.
18.4. The Hotel has the right to terminate the Agreement (evict the Client/Guest) at any time if the Client/Guest:
- Violates the terms of this Agreement;
- Violates the internal rules of the hotel;
- Disturbs public order.
18.5. In case of termination of the Agreement due to the fault of the Client/Guest, the paid funds are non-refundable.
18.6. After the Client/Guest’s departure from the hotel, no claims or complaints will be considered.
19. AMENDMENTS TO THE AGREEMENT
19.1. The Hotel independently determines the terms of this Agreement in compliance with the requirements of current Ukrainian legislation. The Hotel has the right to change the terms of the Agreement, with the new version of the Agreement being posted on the Hotel's website and at the reception. Prepaid services ordered by the Client/Guest are not subject to changes.
19.2. The Hotel guarantees and confirms that the current version of this Agreement posted on the Hotel’s website is valid.
20. FINAL PROVISIONS
20.1. This Agreement is public under Articles 633 and 641 of the Civil Code of Ukraine, and its terms are the same for all Parties. The acceptance of the terms of this Public Agreement (acceptance) is complete and unconditional, indicating the Client/Guest’s agreement to all terms of the Agreement without exception or modification, and confirms that the Client/Guest understands the meaning of their actions, that all terms of the Agreement are clear, and that the Client/Guest is not under the influence of mistake, fraud, coercion, threat, or undue circumstances.
20.2. By mutual agreement, the Parties may enter a written Agreement signed by both Parties.
20.3. Upon signing this Agreement, the Client/Guest gives consent to the collection and processing of their personal data for purposes related to the provision of hotel services and in accordance with the legislation of Ukraine.
20.4. This Agreement and all relations between the Provider/Hotel and the Client/Guest arising from this Public Offer/Agreement are governed and interpreted according to the legislation of Ukraine.
20.5. If any of the terms of this Public Offer/Agreement are found to be invalid or unenforceable, it does not affect the validity or enforceability of the remaining terms.
20.6. This Public Offer/Agreement is concluded for an indefinite period and applies to all Clients/Guests who book services through the Website, starting from the moment of booking.
Sole Proprietor: Aleksieiev A. Y.
Legal Address: 61051, Kharkiv, Armiiska St., bldg. 74
Postal Address: Hotel "VIVA": 61010, Kharkiv, Aerokosmichnyi Ave., bldg. 10/2
Bank Account: IBAN UA94 351533 00000 26004060565674 at JSC CB "PRIVATBANK", Kharkiv
Bank Code (MFO): 351533
Tax Identification Number (TIN): 2217915410
Phone: (+38057) 784-07-90; (+38093) 145-77-76
Email: info@hotel-viva.com.ua
